Toyota Australia Recalls Kluger And Kluger Hybrid Vehicles Due to 2nd Row Seat Frame

Toyota Australia has today announced that it will initiate a safety recall involving certain Toyota Kluger and Kluger Hybrid vehicles produced between 4^th March 2021 – 19^th January 2024 (inclusive). There are approximately 36,789 vehicles involved in the Australian market.

The involved vehicles are equipped with a second row 60/40 split, fold down bench seat which is constructed with a seat frame containing a seat-back mid-bar. Certain points on the ends of the 40% side of the seat-back mid-bar may not have been manufactured with the minimum radius requirements of UN ECE R.21. If a crash occurs while the 60% or 40% seat is stowed and the other part of the bench seat is folded down, the rear occupant could come into contact with the incorrectly manufactured mid-bar. If such a situation occurs, there may be an increased risk of injury to the rear occupant.

For all involved vehicles, Toyota dealers will fit a plug to the mid bar, free of charge to vehicle owners.

Repair will take approximately 0.5 hours. Depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.

Toyota Australia will contact all owners of involved vehicles to provide details of this safety recall campaign. Owners are asked to keep their contact details up to date with Toyota so future communications can be received.

Owners with additional questions or concerns are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEST). Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A

Q1. What models are involved in Australia?
A1. There are approximately 36,789 Toyota Kluger and Kluger Hybrid vehicles involved in the Australian market.

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric).

Q2. What is the condition? (Description)
A2: The involved vehicles are equipped with a second row 60/40 split, fold down bench seat which is constructed with a seat frame containing a seat-back mid-bar. Certain points on the ends of the 40% side of the seat-back mid-bar may not have been manufactured with the minimum radius requirements of UN ECE R.21. If a crash occurs while the 60% or 40% seat is stowed and the other part of the bench seat is folded down, the rear occupant could come into contact with the incorrectly manufactured mid-bar. If such a situation occurs, there may be an increased risk of injury to the rear occupant.

SQ1. Are there any symptoms/warnings before the problem can occur?
A: No.

Q3. What does the remedy involve?
A3: For all involved vehicles, Toyota dealers will fit a plug to the vehicle’s 2nd row seat mid bar, free of charge to vehicle owners.  

Q4. How long will the remedy take?
A4: Repair will take approximately 0.5 hours. Depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.

Q5. Can I continue to drive my vehicle?
A5. Yes, you can continue to drive your vehicle. We request owners contact their local/preferred Toyota dealership to arrange recall completion.

In the meantime, if you have any concerns, please contact your local/preferred Toyota dealership or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00-6.00pm AEST).

Q6. Does this condition affect other Toyota models?
A6. Only models mentioned in the VIN range we identified [refer table at question 1] are involved in the Australian market.

Q7. My vehicle is in the affected production range. What should I do?
A7. Please contact your closest/preferred Toyota dealer to verify if your vehicle is affected. Alternatively, please contact the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEST). Please quote your Vehicle Identification Number (VIN).

Q8. Where can I find my VIN?
A8. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.